# Billing and workspace usage

Review subscription status, shared capacity and credits, plan changes, and renewal controls without confusing workspace billing with project usage.

Canonical: https://docs.equalai.io/account/billing
Markdown: https://docs.equalai.io/account/billing.md

The **Subscription** page manages billing for the workspace. Opening it from a selected project's settings does not make the subscription project-specific.

Workspace owners and admins can access billing and perform subscription actions. A member, viewer, or project-only administrator should ask a workspace admin to review billing restrictions.

## Read subscription status

The page can show **Active**, **Past due**, **Cancelled**, or **No subscription**. Use the current status and billing-period information when deciding whether a payment or renewal action is needed.

Choose **Refresh** after returning from checkout or resolving a payment issue. A pending update can take time to appear; repeatedly opening checkout is not a reliable way to refresh it.

## Understand capacity and execution credits

| Item | Scope | What it represents |
| --- | --- | --- |
| Project slots / Project credits | Shared across workspace projects | Capacity to maintain projects. |
| Prompt slots / Prompt credits | Shared across workspace projects | Capacity for tracked prompts. |
| AI response credits | Shared across workspace projects | Budget consumed by prompt execution. |
| Competitor limit | Per project | Number of competitors tracked within each project. |

The words “prompt credits” can refer to tracked-prompt capacity on the plan page. They are not interchangeable with the AI credits spent on a run.

Usage for a selected project helps explain where capacity is being used; it does not give that project a separate credit balance. Work queued from another project can reduce the workspace balance available to your current project.

Read the reset information shown for the current credit allowance. Some allowances reset on the displayed interval; do not assume all purchased or included credits refresh on the same day or roll over.

## Compare plans and add-ons

Choose **View Plans** to review current prices, billing intervals, limits, and model/add-on availability. Available options can change with your current subscription, so use the page's values rather than an old screenshot or a previously quoted price.

Before checkout, confirm:

1. The intended workspace.
2. The plan and monthly or annual billing interval.
3. Included project/prompt capacity and AI credits.
4. Any model or other add-on selection.
5. The amount, currency, and timing shown in the final confirmation.

A model shown in the scheduling dialog may remain locked until its required plan or add-on is active. Choosing it elsewhere is not a substitute for activation.

**Display currency** in account settings is only a display preference; it does not change the subscription's billing currency.

## Switch billing interval

When **Switch to annual** is offered, review the change confirmation before proceeding. The change can take effect immediately and involve proration. Rely on the amount and effective timing shown by the billing flow; do not assume the change waits until the next monthly renewal or guarantees a refund.

## Cancel or resume renewal

For an active subscription, **Cancel renewal** schedules cancellation at the end of the current billing period. It is not an instruction to delete the workspace or an immediate refund request.

If cancellation is scheduled and **Resume renewal** is offered, use it to keep renewal enabled. Verify the updated status and period information afterward.

A cancelled or inactive subscription can show activation options instead of active-plan controls. Review the displayed plan rather than assuming that an old plan is still purchasable or that a new trial begins.

## Budget tracking runs

A run's cost depends on the prompts, selected models, and fan-out. Instant Run adds its displayed premium multiplier. The schedule dialog estimates the run cost and available balance; the available balance can change if another teammate queues work.

Saving a schedule does not spend credits. Executing it does. A schedule can therefore remain saved while a later run is blocked by insufficient balance or unavailable model access.

See [Schedules](https://docs.equalai.io/tracking/schedules) for selected-prompt runs and the difference between Standard and Instant delivery.

## Troubleshooting

- **Cannot open billing:** ask a workspace owner/admin; project editing permission is not enough.
- **Plan is active but a project cannot be added:** review shared project capacity across all workspace projects.
- **Competitor limit reached:** inspect the competitor count in that project, not a workspace total.
- **Run blocked despite spare prompt slots:** check AI response credits; capacity and execution budget are separate.
- **Paid but status is stale:** use Refresh and retain the payment reference for support.
- **Payment issue persists:** contact support with the visible status and a redacted billing reference. Never share full payment-card details.

## Related guides

- [Project settings](https://docs.equalai.io/account/project-settings)
- [Team permissions](https://docs.equalai.io/account/team-members)
- [Schedules and credit estimates](https://docs.equalai.io/tracking/schedules)
- [Support](https://docs.equalai.io/account/support)